Tiered support? More like “tear’d” support.
Tiered support is a methodology commonly practiced by any institution that proffers customer service. When a customer calls in, they’re connected to a tech who can offer basic advice. If that tech cannot resolve the issue, the customer’s call is transferred to the next tier of techs that know more than the last. Rinse, repeat, until the customer is passed on to the tech that eventually solves the problem.
This is a horrible practice, and I know you already agree with me.
The secret to a successful business, happy employees and a prosperous future
It’s money.
I know what you’re thinking: “Of course it’s money. Everyone likes money.” But it’s more complex than that. Just a wee bit more, not rocket-surgery complex.
Say you start a business. You make it far enough that you need people to do some of the work for you. Great! Now, there are two paths you can take, each with a wildly divergent outcome.
Team spirit is for losers, financially speaking. It’s the glue that binds the losers together. It’s the methodology employers use to shackle useful employees to their desks without having to pay them too much. While lives may depend on it in a few professions, like soldiering or firefighting, in commerce it acts as a subtle handicap and a brake to ambitious individuals. Which, in a way, is what it’s designed to do.
Employees that are a challenge to keep are often the best kind of employee to have.
